Privacy Policy

Cookies & Privacy

Avalo Home we want to protect your privacy and security and it's important to us that you feel as safe and comfortable as possible using our site.

What are cookies?

To provide the best experience of our site, we use cookies. If you are not comfortable with cookies you can disable them on your browser settings but before doing so you should be aware that it will compromise your ability to use the website and your experience of Avalo Home.

By continuing to use our website you are deemed to have opted into receiving cookies from Avalo Home and acknowledge that we will access them each time you visit our website. To opt out of this service, please refer to the help function on your browser for more information. There has been a lot of misinformation in the press recently about cookies and their function. Cookies cannot carry viruses, and cannot install malware. They cannot harm your computer and do not contain any personal information about you, your name, address or other contact details or your payment methods.

Cookies are simply small text files that are stored on your computer by our website to make it work for you. There are three main types of cookies we use, a "session cookie" for a one off visit or a "persistent cookie" for repeat visits, used for example when you create an account and store preferences or similar information and a "secure cookie" that always encrypts sensitive information.

Cookies are designed to hold a small amount of data specific to your particular use of our website only. This makes your use of our website faster, more efficient and easier. For example, it is our use of cookies that let us keep up with your current shopping session so that you can come back to your basket at any time. Without cookies, the shopping cart won't work for you and you can't use the checkout. Cookies also allow our site to deliver an experience tailored to you and your preferences, showing you products similar to the ones you are browsing. Cookies collect information about browsing and purchasing behaviour, including information about pages viewed, products purchased and your use of the website. Our carefully approved suppliers may also set cookies during your visit for remarketing purposes.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. The help function on your browser will assist you further.

We have an open, honest and clear policy about your privacy when using our website and if you have any questions about cookies, how to disable them or what they are used for, please contact customerservice@avalohome.com

What information do you have on me?

There is certain information we collect from you when you place an order with us, including [but not limited to:

  • Your name

  • Your address

  • Your email address

  • Your telephone number

  • Your payment details

We need this information to process your order, check your payment method, process your payment and for fraud detection. In common with all UK internet businesses, if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

What can you see when I am on your site?

When you shop on our site we can also see the URL you came from, your IP address, your browser type and what country and telephone area code that your computer is situated in.

How do you protect my privacy and security?

We take your privacy and security very seriously. Our site is built using state of the art encryption software and a secure server to store the personal information you give us as well as the details of each contract or order you place. This information can also be accessed by you anytime via your secure customer login in the "My Account" area of the website and you can contact us at any time to review, block, delete or correct the information we hold on you.

Our general Terms and Conditions are readily available in the Customer Service Section of the website please e-mail us at customerservice@avalohome.com if you would like a copy of these sent to you.  We adhere to the requirements of the UK Data Protection Legislation [The Data Protection Act 1988] We work with an authorised third party credit processing company who are fully PCI compliant. For secutiry reasons, we do not store any of your financial or credit card information in our own systems.

Will you send me lots of junk mail?

When you register or create a shopping account we will add you to the Avalo Home customer database so that you can receive information from Avalo Home by post or e-mail or telephone. This info could be about products, promotions or special offers that we feel may be of interest to you. We want to be sure you want these and they are relevant to you. In the event that you do not wish to be contacted for such purposes, there is a one click unsubscribe button on each email. You can also unsubscribe from our contact list at any time by e-mailing us at customerservice@avalohome.com with the word "unsubscribe" in the subject line. Similarly if you are at all unsure about the information we hold on you please feel free to email the customer services team at customerservice@avalohome.com